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What do you need?
Answers
Enter your email and we will send a 6-digit code. There is no password to remember, and the code expires after 10 minutes.
Order & payment
I was charged but did not get an email.
Check your spam or promotions folder first. If you are signed in, your paid order and download buttons are in My account. You can also look up the order with your bill code and amount on the Order lookup page.
Where do I find my order number?
It is in your delivery email and on the order page. If you are signed in, all your orders are listed in My account. Without it, use the bill code and amount from your receipt.
Download problem
I lost the delivery email.
Sign in with the email you used at checkout and open My account, or look up the order with your bill code and amount. The download buttons are on the order page.
Other
How do I sign in?
Enter your email on the Sign in page and we will send you a 6-digit code. There is no password to remember.
Choose a topic and send us a request. Include your order number or bill code.