Help
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What do you need?
Answers
Enter the bill code and the USD amount on the order lookup page. When both match, you see the order status and can have the download link emailed to the address on the order.
After payment, the download button appears immediately. Each item allows 5 downloads within 30 days from payment. If a link expires or runs out, contact us with your bill code and amount and we will reissue a link.
Use Contact us: choose a topic, check the quick answers, then submit a request. Include your order number or bill code so we can find your order quickly.
An 8-character code like ABCD-EFGH, shown on your order page and, with most banks, on your card statement after the store name. Together with the USD amount, it identifies your order for lookup and support.
Order & payment
I was charged but did not get an email.
Check your spam or promotions folder first. If you are signed in, your paid order and download buttons are in My account. You can also look up the order with your bill code and amount on the Order lookup page.
I entered the wrong email at checkout.
Contact us with your order number, or your bill code and amount, and tell us the correct email. We will check the order and help you get your files.
Where do I find my order number?
It is in your delivery email and on the order page. If you are signed in, all your orders are listed in My account. Without it, use the bill code and amount from your receipt.
Download problem
I lost the delivery email.
Sign in with the email you used at checkout and open My account, or look up the order with your bill code and amount. The download buttons are on the order page.
Choose a topic and send us a request. Include your order number or bill code.