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Answers
Enter the bill code and the USD amount on the order lookup page. When both match, you see the order status and can have the download link emailed to the address on the order.
After payment, the download button appears immediately. Each item allows 5 downloads within 30 days from payment. If a link expires or runs out, contact us with your bill code and amount and we will reissue a link.
Un-downloaded orders can be refunded within 7 days. Downloaded orders are non-refundable, except files that are damaged or seriously misdescribed.
Order & payment
I was charged but did not get an email.
Check your spam or promotions folder first. If you are signed in, your paid order and download buttons are in My account. You can also look up the order with your bill code and amount on the Order lookup page.
Download problem
My download link expired or ran out.
Each item has a limited number of downloads within a limited time after payment. Contact us with your order number and we will reissue a link.
I lost the delivery email.
Sign in with the email you used at checkout and open My account, or look up the order with your bill code and amount. The download buttons are on the order page.
The download stops or fails.
Try again on a stable connection, or on another browser or device. If it keeps failing, contact us with your order number.
Choose a topic and send us a request. Include your order number or bill code.