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Answers
After payment, the download button appears immediately. Each item allows 5 downloads within 30 days from payment. If a link expires or runs out, contact us with your bill code and amount and we will reissue a link.
Use Contact us: choose a topic, check the quick answers, then submit a request. Include your order number or bill code so we can find your order quickly.
Order & payment
I entered the wrong email at checkout.
Contact us with your order number, or your bill code and amount, and tell us the correct email. We will check the order and help you get your files.
My payment shows as pending.
Unpaid orders stay open for 30 minutes, and you can finish paying with Pay now on the order page. If you have paid and the order still shows pending, contact us with your order number.
Download problem
My download link expired or ran out.
Each item has a limited number of downloads within a limited time after payment. Contact us with your order number and we will reissue a link.
The download stops or fails.
Try again on a stable connection, or on another browser or device. If it keeps failing, contact us with your order number.
Choose a topic and send us a request. Include your order number or bill code.